Privacy Policy

Firefly Venue Privacy Policy

Firefly Venue Telford is committed to protecting your privacy and handling your personal data with care. This Privacy Policy explains how we collect, use, maintain, and disclose information from users of www.fireflyvenue.co.uk. This policy applies to our website and all products and services offered by Firefly Venue Telford.

Personal Data We Collect

Personal data refers to any information that can be used to identify you. We may collect the following data:

Event Bookings

To process your booking and provide the requested service, we may collect:

  • Contact Name

  • Address

  • Contact Number

  • Email Address

This information allows us to fulfill your booking, notify you of any changes, and provide relevant service updates. If you have opted in, we may also send you marketing communications.

Contact Forms

When you submit an inquiry via our contact form, we collect:

  • Name

  • Email Address

  • Contact Telephone Number

This allows us to respond to your request and provide any necessary support or information.

 

Who We Share Your Data With

We share your data only when necessary to provide services you have requested. This may include:

  • Payment processors to securely handle transactions.

We do not sell, lease, or share your personal information with third parties for marketing purposes. Your data may be disclosed if required by law.

How Long We Retain Your Data

  • Booking-related data is retained indefinitely for order tracking and customer service purposes.

  • Contact form submissions and newsletter subscriptions are retained until no longer necessary or upon your request for deletion.

  • Data required for legal, security, or administrative purposes may be retained as required by law.

Your Rights Over Your Data

You have the right to:

  • Request an exported file of the personal data we hold about you.

  • Request the deletion of your personal data, except for data we must retain for legal or security reasons.

  • Withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise these rights, please contact us at info@fireflyvenue.co.uk.

Cookies and Website Tracking

Our website uses cookies to improve user experience and collect visitor analytics. Cookies are small text files stored on your device. These help us:

  • Analyze website traffic and improve functionality.

  • Remember user preferences for a smoother browsing experience.

You can manage your cookie preferences through your browser settings.

Privacy Policy Updates

We may update this policy from time to time. Changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Email: info@fireflyvenue.co.uk
Website: www.fireflyvenue.co.uk